We want to make sure your order arrives quickly and safely. This shipping policy outlines our shipping methods, delivery estimates, and frequently asked questions about shipping.
Shipping Methods
We offer the following shipping options:
- Standard Shipping – This is our default shipping method. Delivery time estimates are below.
Delivery Estimates
Delivery time estimates depend on the destination. On average:
- Standard Shipping to the United States takes 5-10 business days
- Standard Shipping to all other countries takes 7-14 business days
We do not guarantee delivery times, as delays can happen during transit. We’ll provide an estimated delivery date and tracking information when your order ships.
Shipping Costs
Shipping costs vary based on your location. Our standard shipping costs are:
- United States: $4.99
- All other countries: $8.99
Shipping costs are calculated during checkout based on your shipping address. Taxes and duties may apply for international orders and are the responsibility of the customer.
Shipping Restrictions
There are a few shipping restrictions to be aware of:
- We do not ship to P.O. boxes or military (APO/FPO) addresses.
- We only ship to the countries listed in our shipping cost section.
- Certain products may have additional shipping restrictions due to size, weight, or regulations. This will be indicated on the product page.
Preparing For Shipment
We start processing your order as soon as possible, but some orders may take 1-2 business days to prepare before shipment. This helps ensure we have everything ready to go for a speedy delivery.
Tracking Your Package
Once your order ships, you’ll receive a shipment confirmation email with tracking information. You can check the status of your order anytime using the carrier’s tracking tools.
Receiving Your Package
Please inspect your order promptly upon delivery and contact us within 14 days if you notice any damage or errors. We want to make it right!
Frequently Asked Questions
How long does shipping take?
Delivery estimates vary based on your location. See our delivery estimate section above for details. We provide estimated delivery dates during checkout and shipping confirmation emails.
How much does shipping cost?
Shipping costs vary based on your address. See our shipping cost section above for details. Exact shipping costs are calculated during checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide! See our shipping cost section for details. The customer is responsible for all taxes, duties, tariffs, and fees for international orders.
Do you offer expedited shipping?
We do not currently offer expedited shipping options beyond our Standard Shipping method. Most orders arrive within our estimated delivery times.
What if my package is delayed?
Weather, customs holds, peak season delays, and other factors can occasionally delay packages. We will work with the carrier to try to resolve any delays. You’ll receive regular updates on your shipment status.
How do I track my package?
Tracking information will be provided when your order ships. You can track your package using the carrier’s website by entering your tracking number.
What if my order is damaged during shipment?
Please inspect your order upon delivery and contact us within 14 days to report any damage or errors. We’ll work to make it right!
Can I pick up my order?
Unfortunately we do not offer local pickup options at this time. All orders must be shipped to a valid shipping address.
What if I entered the wrong shipping address?
Please contact us immediately if you provided an incorrect shipping address. We’ll try to intercept the package and correct the address, but cannot guarantee we can update it after shipment.
Do you ship to P.O. boxes or APO/FPO addresses?
We do not ship to P.O. boxes or military APO/FPO addresses at this time due to restrictions from our shipping carriers.
Do I need to be home to receive my order?
No signature is required upon delivery for most shipments, so you do not need to be home. The package will be left at your door.
Here is an expanded section on shipping carriers:
Shipping Carriers
We utilize a variety of major carriers to handle shipping and delivery of your orders. The specific carrier used will depend on your location and the selected shipping method.
For shipments within the United States, we frequently use USPS, FedEx, and UPS. USPS provides reliable and economical shipping within the US. FedEx and UPS allow us to ship larger items and provide tracking and delivery estimates. For international shipments, we utilize carriers with global reach like DHL and FedEx to ensure timely worldwide delivery.
The carrier will be selected automatically based on factors like your shipping address, package weight and dimensions. We’ve negotiated special rates with these carriers that allow us to provide great shipping prices. Depending on the carrier, you may receive tracking information, estimated delivery dates, and tools to reroute or reschedule your delivery if needed.
Please contact us if you have any questions about the shipping carrier used for your order. We’re happy to look into the details and ensure your delivery goes smoothly.